FAQs

Frequently asked questions

SHIPPING

How long does shipping take?

We ask for patience in our processing days ,which normally takes 3-4 days. Candles need to cure in order to have proper scent throws. Shipping will depend on where you are. We strive to have your items shipped out within 7 business days of your order. We use multiple shipping carriers so we can offer the best price for its destination, however we cannot control the pricing as much as we would like to. If you have shipping questions please do not hesitate to contact us.

Do you ship worldwide?

We Ship to U.S and Canada at this time

RETURNS

How do I return my item?

Due to covid-19 we are not accepting returns at this time. However if you have an issue, please reach out to us so we can problem solve how we can best be of service to you.

Vessels

Do you take in used vessels?

Please send us an email at info@thehearthcraft.com for more information on how you can repurpose your vessels.

PAYMENT

What currency is your store in?

Our store is in Canadian Dollars

What payment options do you accept?

We accept:
Paypal, Visa, Mastercard, AMEX, INTERAC, Apple Pay, Google Pay, and Shop pay,